I thought customers are always right?

I just received an email about Restaurant Yoong Kie at Gohtong Jaya that charges RM420 for half a Sultan Fish which apprently weighed 1.4kg. The case was also highlighted in one of the Chinese newspapers last week. Daylight robbery man!

This prompted me to share my recent experience at a popular seafood restaurant at Bandar Manjalara called DeFoodland. My complain is relatively minor compared to the Yoong Kie case but since I am rather dissappointed, here goes:

Defoodland is quite a popular restaurant and is (was) one of my family's favourite dinner place. I was told recently that customers come from as far as Tmn Tun to have their crabs.

We were there on Saturday to have a simple dinner to celebrate Danial's birhtday and also to welcome SIL's sis from Thailand.

The restaurant was packed. and we waited for about 10 mins for the table to be cleared and at least another 15 mins to have orders taken. They have a huge variety of options in their menu so we took alot of effort shortlisting our choices. After much pain, we ordered steam crab with egg white, fried egg with prawns, claypot pork belly with salted fish and stir fried ginger onion clams.

After waiting for about half an hour...a waitress brought a plate of clam cooked in a kung po style
, which was not what we ordered. She explained that the kitchen had accidentally cooked wrongly and this is the last dish of clam left. It was only about 9pm...and the restaurant only closes at 12am..do you believe that they do not have any clams left on a Saturday night? Being nice and hungry customers, we were not suspicious at all and accepted the dish. We were given our rice and served only that one dish. ME..being the one with a higher expectation on food..immediately felt that the dish is much much too cold! I cannot accept that it's just been cooked! My father thinks I am being picky. My SIL was too hungry too comment. My nephew was truly enjoying it.

Only my brother and I was dissatisfied. Both of us were pretty sure that they must have prepared the dish wrongly much earlier for other customers and they wanted to try their luck on us. And what's peculiar is that no other dishes arrive even after about 10 mins. So..how can it be that they cooked that for us?

I finally got the attention of a staff and told her our dissatisfaction. What do you think the outcome was?

Unfortunately..another dissappointment to the standard of our service industry. Fiirstly, the staff stressed a few times that they do not serve rejected dishes other customers. Next she offered to Reheat the dish for us - Big Deal. We declined..so she as a matter of factly 'offred' to take the dish away and promise to cancel the dish from our bill - BIG DEAL.

No signs of being apologetic. There wasn't any offer or suggestion to other dishes. We even had to stop her from turning away..cos we need to know what options wehad since we were left with one dish less. Her solution was that..she will Chase to kitchen to expedite our other dishes.

Niama.

FYI..the other dishes only arrive at least 20 mins later. The crabs arrive even later...after we finished all other dishes!

Niama.